⚡ Quick answer: Refund requests are considered within 7 days of purchase for a verified technical issue on our end — not change of mind. Approved refunds process in 5–10 business days.
Here's the refund policy in plain terms, without the legal formatting — what's covered, what isn't, and exactly how to request one.
Try the Free Trial First
The 24-hour free trial exists specifically so you can confirm compatibility with your devices and internet before paying anything — using it is the strongest recommendation here.
What Qualifies for a Refund
Requests are considered case-by-case within 7 days of purchase, specifically for a verified technical issue on our end that can't be resolved. Refunds are not available for change of mind, regional content availability, or third-party device limitations.
How to Request One
Contact support on WhatsApp with your order details and a description of the issue — response time averages under 5 minutes.
Processing Time
Approved refunds are typically processed within 5–10 business days back to your original payment method. Full details are on the refund policy page.
Frequently Asked Questions
What's the refund window?
Requests are considered within 7 days of purchase.
What actually qualifies for a refund?
A verified technical issue on our end that can't be resolved — not change of mind, regional content availability, or third-party device limitations.
How long does processing take?
Approved refunds are typically processed within 5–10 business days to your original payment method.
Should I use the free trial instead of relying on a refund?
Yes — the 24-hour free trial is the recommended way to confirm compatibility with your devices and internet before paying at all.
Confirm compatibility before you pay
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