Refund Policy
Last updated: October 25, 2026
Free trial first
We offer a free 24-hour trial so you can test the service before buying. Please use it to confirm compatibility with your devices, apps and internet connection.
Refund eligibility
Refund requests are considered case by case within 7 days of purchase when there is a verified technical issue on our side that we cannot resolve. Refunds are not available for change of mind, changes in regional content availability or limitations of third-party devices and apps.
How to request a refund
Message our support team on WhatsApp at +1 860 699 7174with your order details and a description of the issue, and we'll guide you through the process.
Processing time
Approved refunds are usually processed within 5–10 business days to the original payment method.